Deposit Policy

All rentals require a $50.00 or 50% non-refundable deposit to reserve the equipment. Deposit will be applied to the cost of rental. Deposits must be made at time of placing the reservation in order for the event to be confirmed in our reservation system. Payments can be made online with payment by Visa, Master Card, or American Express, .

Payment Policy

Payments will be accepted by a debit or credit card via WorldPay online. Full Payment must be made 48 hours prior to event date. NO CHECKS WILL BE ACCEPTED. Other payment arrangements to collect payment can be made one week prior to event date; in this case payment is still due 48 hours prior to the event date.

Cancellation Policy

Deposits are non-refundable. Customers that cancel 7 days prior to the scheduled event will receive a deposit credit redeemable one year from the original event date. Customers that cancel in less than 7 days will not receive a credit for their deposit.

All Weather Cancellations can reschedule their event within one year to date of original event date. All decisions to cancel due to weather or any other reason need to be made BEFORE the scheduled delivery time. Once the products and equipment are delivered, THERE WILL BE NO REFUNDS.

Weather Policy

We reserve the right to cancel a reservation or reschedule it for another day, due to heavy rains, thunderstorms, high winds (over 20 mph), or other inclement weather. Equipment will not be set up in heavy rain, high winds in excess of 20 mph, or inclement weather. If renter decides to cancel the reservation due to bad weather, there’s no penalty and your deposit will be credited to another date within 365 days. When you decide to re-schedule, you can use your credit within one calendar year. If you choose to have us come and we are unable to set up due to weather conditions (rain, wind, or other inclement weather) you will forfeit any money paid for the rental, deposit included. Once the equipment is delivered, THERE WILL BE NO REFUNDS, regardless of total time used. We ask that the customer be informed of all weather conditions approaching by watching or listening to their local news. We do not have control of the weather, if we could it would be a pleasant cool shaded day everyday!

*For larger setups with more than three items or more than $500.00 a restocking and staffing fee of $100 will be assessed if your party is cancelled after our delivery truck is loaded 5pm the evening before your event.*

Delivery Policy

Delivery and pickup schedules will be determined by staff up to two days prior to your event for the most efficient route. Our staff will contact you by email or phone to confirm delivery and pickup. It is IMPORTANT that you confirm with staff prior to the day of your event. It is our goal and practice to speak with ALL customers prior to their event. IF A STAFF MEMBER HAS NOT CONTACTED YOU, GIVE US A CALL ATLEAST 24 HOURS PRIOR TO YOUR EVENT at 901-440-2270.

Negligence, Abuse, and Cleaning Policy

Damage, which is not limited to cutting or tearing of vinyl or netting, and damage due to overturning, overloading, exceeding rated capacities, improper use, abuse, or lack of cleaning, will be assessed a damage fee.

The following fees may be assessed for negligence, abuse or cleaning of the inflatable: Spilled food, drink, dirt, sand, grass, mud, “Silly String”, glitter, gym or any other sticky substances in the inflatable will result in a $100 – $500 cleaning fee which shall be automatically imposed upon pick up;

Negligence, abuse, or damage to units could result in a $500-$5000 repair fee; if unit is not repairable, a FULL REPLACEMENT VALUE FEE of $2000-$15,000 could result.